DUNS ERROR 676
676 - The line is busy.
All versions of Windows - This error can occur if:
- You are dialing the wrong number
- There is a problem at your ISP or in the telephone network
- You have voice-mail or other custom calling feature that produces a stutter dial-tone
- You haven't specified the proper country settings for your modem and the number you are dialing, or your modem doesn't support the country you are in.
- If you include the disable call waiting code in your dialing, and your phone line does not support call waiting; or, if you have call waiting, but your phone company doesn't support the disable call waiting code.
Check the settings for the DUNS Connectoid you are using.
If you have voice-mail or other custom-calling feature that produces stuttered dial-tone, you may be able to eliminate the problem by disabling dial-tone or busy detection: Add x to extra settings to disable busy and dial-tone detection; add x2 to extra settings to disable only busy detection.
If your modem doesn't offer support for your country, disabling dial-tone/busy detection (x in extra settings) might work (only if tone or pulse dialing for selected country is compatible with yours).
Use modem's speaker to listen to connection attempt: Make sure it dials, and make sure you do not hear a busy signal.
Examine Modemlog to see what number is actually being dialed. (If # dialed is not displayed, adding E1 to extra settings may help.)
Try dialing with pulse instead of tone; Try increasing the tone duration. [ s11=120 ]
Windows NT - Error 676 line busy is reported when you should receive a 'No Dial Tone' 680 error. This was first correct in SP6. See MS KB Q239870
Windows 98 - Depending upon the method you use to connect to your ISP, this error may occur even if you have configured automatic re-dial when the line is busy. See MS KB 187215.
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