|Home • Troubleshooting • Windows XP • Checking the Modem Install|
Checking the Modem:
|From Windows XP START, select Control Panel. |
This brings up System Properties.
Select the Hardware tab.
Then, select Device Manager
The Device Manager is displayed. In some cases, you'll only have 1 modem related entry (as below); with some PCI modems, a modem or PCI enumerator may also be involved. You can also test the basic operation of the modem from the Device Manager as shown below:
In Device Manager, the modem tree is expanded, the modem entry is right-clicked, then Properties is selected in the drop-down menu; The Diagnostics tab of the modem Properties box is selected; this pane includes a Query Modem button: if the modem is correctly installed, the box above the button will display a list of at commands and the modem's actual response to them when you click the Query Modem button.
Also see: Microsoft KB 303488 - Dial-up Connections do not work after Upgrade to Windows XP (this KB article involves proxy server settings being incorrectly upgraded from prior version of Windows.)