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Home Troubleshooting DUNS Errors  Error 631


631 - The port was disconnected by the user.

This error can occur if

  • power or the cable to an external modem is removed during the connection process
  • if the user cancels the dial/connection attempt prematurely
  • if the number dialed, including special codes such as to disable call waiting, are incorrect - check the number to dial and dialing properties (see Connectoids)
  • if you have call waiting and an incoming call comes during the connection attempt (disable call-waiting as part of the phone number to dial; check with your telco for the code to disable call waiting)
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